To cancel services you will need to submit a ticket under your billing name/email address. Let us know which parts of your account you wish to cancel (packages, domains, etc) and when you would like to cancel them (end of term, immediately).
If you currently have an invoice due your account will be canceled at the end of that term and that invoice is still due. Invoices are generated 5 days before they are due which gives our users a good opportunity to cancel their service if they have forgotten to do so in advance.
Allow at least 2 business days for us to process your cancellation, we will not be able to cancel accounts before an invoice is due if we are not given sufficient notice.
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