Report false positives

False Positives are basically when our spam protection accidentally marks an email as spam. Unfortunately it is possible with any kind of spam protection and although we have gone to great lengths to ensure that false positives are very rare, you may need to report a false positive as not being spam.

Remember that anyone you've sent an email to using our server is automatically whitelisted, usaully the only false positives you will receive are mailing lists, bulk emails and solicitations.

The best way to watch for false positives is to have spambox enabled, however not everyone likes the spambox function.

If you are using spambox

Simply forward the email from your spambox (use "forward as attachment" if possible) to (where is the domain you've recieved it at). You may also want to add this persons email to your whitelist.

Please keep in mind that in order to do any of our user level spam functions you need to be using our server for your SMTP server. If you are using your ISP's SMTP server it will not work. We highly recommend using our SMTP server.

If you aren't using spambox

You will want to check which emails may have been blocked using your logs, you can then whitelist that email address from there, but since you aren't using spambox there is no way to recover this email.

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