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Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.
Email Setup
(12)
Spam Protection
(8)
Add email account, forwarder or autoresponder
POP3 vs IMAP
Secure email (SSL)
Setup email in Outlook
Setup email in Windows Mail/Outlook Express
Setup email in Thunderbird
Setup email in Mail (for Mac)
Setup email in Entourage
Setup email in Eudora
Setup email on iPhone/iPod Touch
Setup email on Blackberry
Default address
Introduction to our spam protection
Add address or domain to whitelist
Spambox
Report spam
Report false positives
Check spam logs
Delaying Filter
Manual filtering
Webmail
(4)
Email Troubleshooting
(4)
General webmail information
Using Roundcube
Using Squirrelmail
Set default webmail app
Can't send email
Not recieving email
Default address not working
Disk Space Quota exceeded
Control Panel (cPanel)
(9)
Server-side tech. (PHP/MySQL/Apache/etc)
(8)
Disk space usage
Backups
Statistics and logs
Password protect directories
Subdomains
Image Manager
Change password
Update email contact
Bandwidth usage
General PHP information
Setup MySQL database
Manage MySQL database
Enable mod_deflate
Custom error pages
Paths
Cron jobs
Default (aka index) page filename
File Management (FTP/Shell/Etc)
(5)
Pre-installed apps
(4)
Web based File Manager (cPanel)
Upload with FTP
Connect with shell access (SSH2)
Upload with Dreamweaver
Upload with Frontpage
Install an application
Using wordpress
Using osCommerce
Using coppermine
Domain Names & DNS
(5)
SSL
(3)
Our nameservers/dns servers
Parked domain vs add-on domain
Manage domain
Add parked domain
Add add-on domain
Ordering SSL certificate
Generating SSL certificate
Installing SSL certificate
General
(3)
Billing
(6)
Which server am I on?
Update contact information
Dedicated IP Address
Cancel service
Update credit card
Switch billing method
Upgrade/Downgrade
Update billing contact information
Other billing issues
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Main Categories
Email Setup (12)
Spam Protection (8)
Webmail (4)
Email Troubleshooting (4)
Control Panel (cPanel) (9)
Server-side tech. (PHP/MySQL/Apache/etc) (8)
File Management (FTP/Shell/Etc) (5)
Pre-installed apps (4)
Domain Names & DNS (5)
SSL (3)
General (3)
Billing (6)
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Knowledgebase